I was a patient at Craig Hatfield in fairmont WV and had appointment to get my teeth cleaned. When I entered I was told of a previous balance I had with the office. $64. when I gave them my insurance benefits credit card to use, the said they use pay pal only and it has not been taking patients benefits debit cards, which is a visa. I pay all my office co pays and balances to all my medical and dental bills with this card and it is accepted by all, except for this particular dentist. When I complained they said to have a seat and they would get the office manager.
while waiting another patient was complaining about her insurance verification and how they had screwed it up and when i heard this I commented to her that they apparently did not have their act together and that i will be going somewhere else to get mu teeth cleaned. I then told the front desk I would be making out a check for the balance ans would not be back. the office manager heard my complaint and went to get the dentist who then came out and asked me to leave in a angry confrontational way. He threatened to call the police if I did not leave. I was dumbfounded. What has just happened...what is going on? No..let me see what we can do to satisfy you..or who was rude to you..just leave. I left and went to the car and cried.
Since the incident they have since sent me an invoice with a charge of not cancelling my apt within 24 hrs. even though I was there...
Product or Service Mentioned: Dr Marcus C Hatfield Dental Service.